At eharmony, our guarantee is more than a handshake—it’s a promise that we stand behind our service, but most importantly, we stand behind you. Try eharmony with complete confidence and rest assured that you’re getting the best experience possible.

get started


We guarantee you will be satisfied with the matches we introduce to you at eharmony.

If you are not satisfied with your matches in 3 months, we’ll give you an additional 3 months free.

How it works:

Relationships are all about compromise, so we just ask that you meet us in the middle and show us you made an effort to find that special someone. To be eligible, members must have:

get started

*Users may redeem guarantee prior to their expiration/renewal date by contacting customer care via phone, email, or chat.
**Guarantee can only be redeemed once per account; is not transferrable; may not be redeemed for money, etc.

Click here to see Official Rules
eharmony 3 Month Extension Guarantee Promotion Rules

These are the official rules (the “Rules”) of the eharmony 3 Month Extension Guarantee Promotion (the “Promotion”). This Promotion is intended to increase satisfaction with the eharmony service by giving customers free additional time to find meaningful connections.

This Promotion is effective as of December 28th, 2017.

Under this Promotion, if you are not satisfied with your eharmony experience for any reason, we will, pursuant to these Rules and eharmony’s Terms of Service, extend your subscription at no cost for an additional three months (the “Extension”). In order to be eligible for the Promotion, you are required to:

1) Have a complete eharmony profile during the term of your subscription, including: at least 3 photos of yourself, a completed Relationship Questionnaire and About Me section. eharmony will review and publish your approved photos within 1 day of upload. Your profile must be complete within the first 5 days of your current subscription.

2) Purchase any Basic or Premium subscription that is 3 months or longer on eharmony.com or through an eharmony mobile application, and be a current subscriber when the Promotion is applied to your account. The Promotion will not be applied due to dissatisfaction with a prior subscription.

3) Request the Extension only during the term of an initial subscription. Renewals, membership extensions, and ancillary premium services are ineligible for this Promotion.

4) Keep your profile visible to matches and your matching on at all times during the term of your subscription.

5) Send or receive communications to or from at least 5 unique matches during your subscription term. Eligible communications include only Guided Communication, Messages, and Favorites. No other form of communication (such as Smiles) qualifies.

6) Comply with eharmony’s Terms of Service.

To request an Extension in accordance with this Promotion, email Customer Care at usersupport@eharmony.com during the last 30 days of your current subscription. If the Customer Care representative confirms that you are eligible for this Promotion, an Extension will promptly be applied to your account. eharmony will be the sole determiner of eligibility for the Promotion.

This Promotion does not entitle you to a refund or any other substitution for the Extension. The Extension may only be used by an eligible subscriber and may not be transferred under any circumstance.

If your subscription is set to automatically renew at the end of your term, your subscription will instead renew at the end of the Extension period (“Extension Termination”) on the same terms you agreed to during the subscription process, unless you cancel or request cancellation prior to the Extension Termination date. You may review eharmony’s renewal and cancellation policies at the link.

The Rules are subject to change by eharmony at any time. Any such change(s) will be posted to the Rules on the eharmony website (www.eharmony.com). Continued participation in the Promotion after such change(s) shall be deemed to be your acceptance. This Promotion may be discontinued, suspended or modified at eharmony’s sole discretion and without notice.

These Rules were last updated on December 28th, 2017.