While we clearly love technology – specifically, email for delivering messages from your matches – we don’t love that some of the match notification messages may not be making it into your inbox!

Please check your email spam folders often to make sure these important messages aren’t accidentally ending up in the wrong place.

The easiest way to do this is:

Go into your SPAM folder. Do you see notifications from eHarmony? Select those and click “not spam” at the top.

Or…

Simply go into your contacts folder and add “userservices@eharmony.com” to your contacts.

While we’re on the subject, here are a few other thoughts and reminders when it comes to communication with your matches:

Don’t wait! If someone sends you a message, try and respond within 24 hours if you can. The overwhelming majority of our eHarmony success couples revealed that they got in touch within the first day of being matched.

Don’t be a dead-end communicator. Even if there’s temptation to reply only to the people who are REALLY interesting to you – don’t. Reply to everyone. Even if it’s a simple, “Thanks so much but I don’t think we’d be a good match – I wish you the best of luck!” Everyone deserves to be acknowledged. They were probably excited to reach out to you, and to do so and simply not hear back is probably one of the most disheartening parts of online dating, so don’t do that to someone else.

Think before you hit “send.” For the matches you’re excited to communicate with, do your best to be an engaging communicator. Glance over their profile and personalize your approach. Be sure to end with a question about them, so they have a reason to want to respond to you. Before you hit “send,” read your message and ask, “Would this make ME want to hit ‘reply’?”

If you don’t hear back from a match in a reasonable amount of time, don’t take it personally. There are a million potential reasons this person may not be communicating with you. And guess what? It’s their loss, ultimately, if they don’t reach out to you before someone else comes along and piques your interest.

What advice would you like to share with others regarding communicating with matches?