Posts by Dan

January 21, 2010

Customer Care Fun Facts

We’re very excited to begin our tenth year of helping people find their soul mates.  And for Customer Care, this is a time for reflection, to look back on a year and a decade that have been full of rewards, successes, and fun!  For example, here are some interesting facts about Customer Care that you […]

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The Art of Match Settings
November 17, 2009

The Art of Match Settings

More often than not, when customers call in who have not received many matches, or are getting more matches than they can handle, we are able to help them almost instantly by pointing them in the direction of their Match Settings.  Match Settings are a big factor in expanding or decreasing the amount of matches […]

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eHarmony Celebrates Customer Care Appreciation Week
October 12, 2009

eHarmony Celebrates Customer Care Appreciation Week

eHarmony’s corporate offices in Pasadena are never dull or drab.  But last week, our halls looked like a carnival, decked out with balloons and banners in celebration of Customer Care Appreciation Week. Each day, we had prize raffles hosted by our VPs along with lunches, snacks, and goodies for our valued Customer Care Agents.  And […]

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Thank You, Customer Care!
September 25, 2009

Thank You, Customer Care!

Working at eHarmony is rewarding, especially when we hear about another great couple falling in love through our site.  But it feels even better when the happy Success Story couple let us know that Customer Care agents had a specific role in making their relationship come about. Take Melonee and Joe, who married in January. […]

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September 16, 2009

Customer Care Wins Three Prestigious Awards

Hi!  My name is Dan, and I’m the principal Content Writer for the Customer Care team, as well as a nine-year veteran employee at eHarmony.  I’m excited to share some great news from our department. Answering questions about love, relationships, and communications as they relate to a website takes a whole lot of skill and […]

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