Updates On Ongoing Efforts To Protect Our Members

June 7, 2012

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We want to keep our members informed as we continue to investigate recent reports of compromised eHarmony passwords. Our members’ security is very important to us and we sincerely apologize for any inconvenience this incident may have caused.

We have been taking active steps to protect our members since we became aware of the issue. We quickly secured the small percentage of accounts affected by this incident by disabling their passwords. We sent an email to all affected members and provided them with specific instructions on how to change their password and tips on how to create a robust password. The email also included a direct phone number and live online chat access to our Customer Care team so we could personally address concerns and questions.

While our investigation is ongoing, we have not found any indication that other information was accessed, nor have we received any reports of unauthorized logins to member accounts.

We have also been working with law enforcement authorities in our investigation and have been in touch with one of the other companies affected as well.

We would like to reiterate that we are taking every measure to protect our members. We urge everyone to follow these Internet security best practices for every site you visit:

  • Create a strong password of at least 8 characters, composed of lowercase and uppercase letters, numbers and symbols.
  • Create different passwords for each of the Internet sites you use.
  • Change your passwords every few months.
  • Do not click links in emails you receive if you are unfamiliar with the sender or weren’t expecting the message. Be especially cautious about messages that invite you to click a link in order to update your password or account information.

As we learn more, we will continue to share news in our blog.

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