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Corporate FAQ's

Company Information

What is eHarmony?

Pasadena, Calif.-based eHarmony (www.eharmony.com) launched in 2000 and is the Internet’s No. 1 trusted relationship services provider in the United States and also offers its services in Australia and Canada. eHarmony’s singles matching service presents users with compatible matches based on key dimensions of personality that are scientifically proven to predict happier, healthier long-term relationships. In addition to the singles matching service, eHarmony operates eHarmony Labs, a relationship research facility, and publishes eHarmony Advice, a growing relationship advice site. In 2007, eHarmony was ranked No. 5 in Deloitte’s prestigious Technology Fast 50 Program and in 2008 eHarmony won the distinguished Entretech Annual Entrepreneurship Award in the Growth Company Category. eHarmony is a privately-held company and shareholders include Technology Crossover Ventures, Sequoia Capital and Fayez Sarofim & Co.

How is eHarmony different from other online dating websites?

Unlike other sites where you can post a picture and paragraph and then browse the profiles of other users, eHarmony does the matching for you based on key dimensions of personality that are scientifically-based predictors of long-term relationship success.

What is eHarmony’s mission?

To empower people with the knowledge and inspiration needed to grow and strengthen their most important relationships for a lifetime of happiness.

Who founded eHarmony?

In 1997, after 35 years practicing as a clinical psychologist and counseling thousands of married couples, Dr. Neil Clark Warren had come to believe that there was a better way to find love than leaving it up to chance. He knew from his experience in clinical work that although some American marriages were ending in divorce, many others were deeply satisfying unions of two fulfilled individuals. He observed that, in many cases, the marriages that endured were composed of compatible people, while marriages that deteriorated often did so because the differences between the individuals became harder to resolve over time. What if he could define the traits most likely to lead to relationship success? Could certain characteristics predict compatibility and lead to more satisfying relationships?

Dr. Warren set out to test this theory in collaboration with Dr. Galen Buckwalter, then a research professor at the University of Southern California. They sought to identify the characteristics between spouses that were consistently associated with the most successful relationships. After three years of research and development, they successfully identified the key dimensions of personality that predicted compatibility and the potential for long-term relationship success.

In 2000, Dr. Warren founded eHarmony (www.eharmony.com) and it is now the Internet’s No. 1 trusted relationship services provider. Dr. Warren has also written several books on love, marriage, and emotional health, including the best-selling "Finding the Love of Your Life," which has sold nearly one million copies and has been translated into over ten languages. Dr. Warren has a Ph.D. in psychology from the University of Chicago.

When was eHarmony founded?

Pasadena, Calif.-based eHarmony was founded in 2000 and was a pioneer in using relationship science to match individuals seeking long-term relationships through its singles matching service.

Why was eHarmony founded?

One of eHarmony’s goals is to help create compatible partnerships that have a strong likelihood of resulting in happier and more successful relationships. In 1997, eHarmony’s founder Dr. Neil Clark Warren began collaboration with Dr. Galen Buckwalter, then a research professor at the University of Southern California, to identify the characteristics between spouses that are consistently associated with the most successful relationships. This research became the basis for the patented eHarmony Compatibility Matching System® that takes into account the key dimensions that help predict relationship compatibility and increase the potential for long-term success.

What is Dr. Warren’s current role at eHarmony?

Dr. Warren is the chairman of the Board of Directors. He retired from management in 2006 but still plays a vital role in the business, advising management and inspiring millions of users with his strong belief in the power of healthy, long-term relationships.

Who is on eHarmony’s Board of Directors?

Click here

Who is part of eHarmony’s Management Team?

Click here

Who are eHarmony’s shareholders?

Click here

In which countries does eHarmony currently operate?

eHarmony currently operates in the United States, Australia, and Canada.

Does eHarmony modify the compatibility model so it translates to singles in other countries?

eHarmony adapts our compatibility models so we are confident it will work well for each resident population.

Why does eHarmony invest in scientific research?

Our compatibility matching models are based on 35 years of clinical experience and rigorous scientific research into which characteristics between spouses are consistently associated with the most successful relationships. We continue to invest in research to make our services current and effective.

Does eHarmony have a research team?

Yes. The research team at eHarmony represents a powerful composition of individuals trained in social or clinical psychology with extensive experience in the study of human behavior. They are dedicated to advancing the scientific understanding of human relationships.

What other services does eHarmony provide?

In addition to the singles matching service, eHarmony operates eHarmony Labs, a relationship research facility, and publishes eHarmony Advice, a growing relationship advice site.

What is eHarmony Labs?

eHarmony Labs is a research facility led by a team of psychology researchers who study the initiation, growth and maintenance of life’s most important relationships. eHarmony uses these findings to develop new products and services designed to improve the health and longevity of those relationships. The 2000-square-foot facility located at eHarmony’s Pasadena, Calif. headquarters features four observational rooms and a state-of-the-art digital video control room. eHarmony Labs shares its research findings through academic publications and forums and on www.eharmonylabs.com.

What is eHarmony Advice?

eHarmony Advice is eHarmony’s online community for relationship advice. It is a lively and frequently updated discussion forum and article archive on issues related to dating, relationships and marriage. There is no fee to sign up for eHarmony Advice and it is available to everyone.

Does eHarmony have a blog?

Yes. eHarmony’s blog is written by eHarmony’s team of psychology researchers and covers a wide range of relationship topics. The blog is located at www.eharmonylabs.com.

Are the couples on your commercials real eHarmony users or actors?

The couples on eHarmony commercials are people that have used eHarmony’s singles matching service to find happy, long-term relationships. These success couples are just a handful of the hundreds of people that marry each day as a result of being matched by eHarmony.

eHarmony Singles Matching Service Information

How many couples marry after meeting on eHarmony?

A 2012 U.S. survey conducted for eHarmony by Harris Interactive® found that, on average, 438 eHarmony members were married every day in the United States as a result of being matched on eHarmony.

How are you able to determine the number of marriages in the U.S. that have resulted from eHarmony matches?

A 2012 U.S. survey conducted for eHarmony by Harris Interactive® found that, on average, 438 eHarmony members marry every day in the United States as a result of being matched on eHarmony. The full methodology for this study is available at http://www.eharmony.com/harrisinteractivepoll.

How many registered users does eHarmony have?

Since inception, eHarmony has had more than 33 million registered users across all 50 states and in 191 countries.

How diverse are eHarmony users?

eHarmony’s users are diverse in age, ethnicity, and religious backgrounds. Click here to view a diverse array of couples who married after meeting on eHarmony.

How does eHarmony’s matching service work?

Each new eHarmony user begins by completing a comprehensive relationship questionnaire. After completing the questionnaire, eHarmony members are presented with a pool of matches of other users who have been scientifically evaluated to be compatible with them. eHarmony guides members through a four-stage process for getting to know their matches and making intelligent decisions about whether to initiate contact. eHarmony then enables users to directly communicate with each other, protecting their identity until they feel comfortable revealing it.

How long does it take to complete the questionnaire?

Unlike casual dating and photo personal sites, eHarmony requires a greater investment of time and effort. Because this questionnaire is used as the source for matching people with compatible partners, it is thorough and takes approximately 60 minutes to complete. It is a good investment of time because it allows eHarmony to do the matching for you. It is best to be thoughtful and honest in each response to get the best possible matches.

How can the questionnaire determine compatibility?

The questionnaire is designed to identify a person's key characteristics, beliefs, values, emotional health and skills in order to match the member with compatible users with whom there is a greater likelihood of long-term success. eHarmony is the leading dating site that delves this deeply into the important aspects of personality that influence our romantic relationships.

Why are dimensions of compatibility important?

The dimensions of compatibility are key personality characteristics that can be used to predict compatibility and potential for long-term relationship success. These dimensions were identified through observing married couples and determining which characteristics between spouses were consistently associated with the most successful relationships. The dimensions of compatibility are grouped into Core Traits and Vital Attributes. Core Traits are defining aspects of who you are that remain largely unchanged throughout your adult life. Vital Attributes are based on learning and experience and are more likely to change based on life events and decisions you make as an adult.

What are examples of dimensions of compatibility?

Examples of dimensions of compatibility in the Core Traits group are Autonomy and Kindness. The Autonomy dimension represents the degree to which you desire to maximize your time spent with a partner, versus your desire to pursue independent activities and interests. The dimension of Kindness relates to that capacity of an individual to treat other people with consistent sensitivity and empathy. Expressing support and concern for your partner, and expecting your partner to do the same, is the underlying characteristic of this dimension. Examples of dimensions of compatibility in the Vital Attributes group are Communication Style and Conflict Resolution. Communication Style relates to both interest in communicating and ability to communicate. It summarizes the important matter of how much and how well a person is able to verbalize his or her thoughts and feelings, ask questions of another person, and determine similarities and differences between them. Conflict Resolution measures how you prefer to resolve conflicts. Being able to understand another's point of view, being respectful of other people during conflicts and dropping an issue once it is resolved all contribute to a strong score on this dimension.

For more information, click here.

What are the Communication Stages?

The Communication Stages are designed to make it easy to ask the important questions early. There are four rounds of Guided Communication, followed by unlimited access to eHarmony Mail, eHarmony's anonymous email system.

I. Stage One: Read Your Match's "About Me" Information
II. Stage Two: Send 1st Questions
III. Stage Three: Exchange 10 "Must Haves" and 10 "Can't Stands"
IV. Stage Four: Send 2nd Questions
V. eHarmony Mail

What are some examples of questions in the Communication Stages?

The second stage of communication lets you choose five simple but informative questions to ask your match. For example: "If you were taken by your date to a party where you knew no one, how would you respond?"

The third round of communication consists of reviewing and exchanging your personal list of "Must Haves" and "Can't Stands" with your match.

Example of “Must Have's”:
Chemistry - I must feel deeply in love and attracted to my partner.
Communicator - I must have someone who is good at talking and listening.

Example of “Can't Stands”:
Rude - I can't stand someone who is belittling or hateful to people.
Grudges - I can't stand someone who has a chip on their shoulder.

The fourth round of communication is the exchange of three open-ended questions. You may write your own questions or choose questions eHarmony provides, for example: "What person in your life has been most inspirational, and why?"

What is eHarmony Mail?

eHarmony Mail is a private email messaging system which enables eHarmony matches to communicate with one another freely in a safe and trusted environment without sharing their email addresses or other personal contact information. eHarmony Mail begins when matched users complete the last round of Guided Communication by answering three open-ended questions from each other. Users can also request to go directly to eHarmony Mail and bypass Guided Communication.

What steps does eHarmony take to ensure the safety and security of its subscribers?

eHarmony has many features that allow members to anonymously communicate online with potential matches and each member’s privacy is preserved until such time as he or she is comfortable sharing personal contact information with a potential match. We also provide extensive and careful guidance to our users about proceeding safely and wisely when they begin direct contact with a potential match, and eHarmony has a dedicated team of Customer Relations experts to handle member complaints related to user safety. We remind everyone to follow safety guidelines when meeting someone new, whether through our service or by any other means. eHarmony also offers two premium services, Secure Call and Rely ID, to further promote the safety of members. Click here for a comprehensive list of safety tips.

Does eHarmony conduct background checks on its users?

eHarmony does not perform criminal background checks on its users because there is no national database of criminal convictions in the United States, and many crimes are never reported or prosecuted, so background checks would provide a false sense of security. It is important to use caution and common sense with every match received.

Why does eHarmony not have matches for everyone?

When we do not have confidence that eHarmony’s Compatibility Matching System can help a person establish a strong, satisfying and long-lasting relationship, we will not take money from a potential subscriber. To protect our users, we do not give membership to people who apply who are underage, already married or dishonest.

Why does eHarmony not accept married or separated members?

Most people come to eHarmony in search of a serious long-term relationship, so they want to know that all their matches are free of relationship commitments and able to pursue a serious romantic involvement.

Why does eHarmony have a premium price?

The premium price reflects the ability to find high-quality matches that are looking for long-term relationships. In the long run, the subscription price of eHarmony costs less than going on dates with people who may not be compatible with you.

General Information

How do I subscribe to eHarmony’s Singles Matching Service?

Click here to get started.

How do I contact Customer Care?

Click here for FAQ’s relating to eHarmony’s Singles Matching Service.

Who do I contact if I have a press inquiry?

Click here to fill out a contact form.

How do I place advertising on eHarmony?

Click here to get more information about advertising on eHarmony.

I met my spouse on eHarmony! How do I share my Success Story?

Click here to tell your story.

How do I apply for a job at eHarmony?

Click here to search for open positions and post your resume.

Where can I learn about the eHarmony’s policies, rules and regulations?

Click here to read the Terms and Conditions.

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